1. What kind of wax do you use in your candles? MatchBox Candle Co. takes pride in our commitment to using only the finest, highest quality ingredients in our products. All our candles are crafted using 100% American-grown soy wax. 

  2. Are your candles made with natural ingredients? Everyone appreciates a high-quality, clean burning candle, and that's exactly what MatchBox Candle Co. specializes in. All of our candles are made with 3 ingredients: soy wax, cotton wicks, & essential oils (or a combination of of essential oils and pthalate-free/paraben-free fragrance oils). 

  3. How long do your candles burn? At MatchBox Candle Co., we take pride in offering a range of candle sizes to suit various preferences and needs. Our 16oz single wick candles provide a comforting glow for approximately 100 to 125 hours, allowing you to indulge in the soothing ambiance for an extended period. The 9oz candles in our collections offer a burn time of 50 to 60 hours, while our 4oz candles burn for approximately 20 to 25 hours, perfect for cozy moments or small spaces. For those seeking a longer burn with a captivating ambiance and a scent throw that cannot be beat, our double wick 16oz candles provide around 90-100 hours of fragrant delight. Each candle is thoughtfully crafted to ensure a prolonged and enchanting experience, adding warmth and comfort to your space.

  4. Are your fragrances synthetic or natural? All of our fragrances use either pthalate-free and paraben-free fragrance oils, 100% essential oils, or some combination thereof. 

  5. Do you use sustainable packaging for your candles? Yes! Our packaging includes using recycled boxes, compostable/biodegradable packing peanuts, and paper masking tape.  

  6. Are your candles safe to use around pets and children? At MatchBox Candle Co., we prioritize the safety and well-being of both your family and furry friends. Our candles are crafted with meticulous care and adherence to safety standards, making them safe to use around pets and children when used responsibly and as directed. We exclusively use 100% soy wax without any harmful additives like paraffin or phthalates, ensuring a cleaner and safer burn. However, as with any open flame or scented product, it's essential to exercise caution and never leave a burning candle unattended, especially around children or pets. By following our candle safety guidelines, you can confidently enjoy the cozy ambiance of our candles while keeping your loved ones safe.

  7. How should I care for and maintain my candles? We want you to enjoy your MatchBox candles to the fullest! To ensure the best experience and longevity of your candles, here are some care tips: 

    1. Trim the Wick: Before each burn, trim the wick to about 1/4 inch to prevent excessive smoke and ensure an even burn.

    2. First Burn: Allow your candle to create a full melt pool (liquid wax reaching the edges) on the first burn to avoid tunneling and maximize the scent throw.

    3. Burn Time: Keep your candle lit for no more than 4 hours at a time to prevent overheating and maintain an even burn.

    4. Extinguish Safely: Use a snuffer or gently blow out the candle to extinguish it. Avoid dipping the wick into the wax.

    5. Storage: Store your candles in a cool, dry place away from direct sunlight and heat sources to prevent warping or color fading.

    6. Caution: Always place candles on a heat-resistant surface and away from flammable materials. Keep them out of reach of children and pets.

    By following these simple steps, you can ensure a longer-lasting, more fragrant experience with your MatchBox candles.

  8. Do you offer international shipping? Absolutely! We're excited to share our candles worldwide. We offer international shipping to several countries. To check if we ship to your location and explore the available shipping options, please visit our shipping information page or reach out to our customer service team. We're here to assist you in bringing MatchBox candles to your doorstep, no matter where you are.

  9. Can I customize or personalize candles for special occasions? Absolutely! We love adding a personal touch to your special moments. At MatchBox Candle Co., we offer customization options for any occasion! Whether it's a wedding, birthday, corporate gifting, or any other event, we can discuss personalized labels, scents, custom vessels, or packaging to create unique candles for your special occasion. Get in touch with us to explore the endless possibilities of making your moments even more memorable with customized candles.

  10. What makes your candles stand out from others on the market? At MatchBox Candle Co., our candles stand out for several reasons. We prioritize quality, crafting each candle with 100% soy wax and premium fragrance oils, avoiding paraffin or harmful additives. Our extensive range includes various sizes and unique scents carefully curated for a captivating experience. We're committed to sustainability, using eco-friendly materials and supporting a cleaner environment. Moreover, our dedication to creating a cozy ambiance and fostering a welcoming community sets us apart. Experience the MatchBox difference — an embodiment of quality, sustainability, and a commitment to enhancing life's moments.

  11. Do you have any subscriptions or loyalty programs? Coming Soon!

  12. Can I return or exchange a candle if I'm not satisfied? Absolutely! We want you to love your MatchBox candles. If for any reason you're not completely satisfied with your purchase, we have a hassle-free return and exchange policy. Please reach out to our customer service team within 30 days of receiving your order, and we'll assist you with the return or exchange process. Your satisfaction is our priority, and we're here to ensure you have the perfect candle experience with MatchBox. All returned candles must be unused and in a condition that allows them to be resold. 

  13. How do I choose the right scent for me or as a gift? Selecting the perfect scent can be a delightful experience. At MatchBox Candle Co., we offer a diverse range of fragrances designed to evoke various moods and atmospheres. Consider the ambiance you'd like to create—whether it's a cozy night in, a refreshing uplift, or a calming retreat. Explore our scent descriptions to find notes that resonate with your preferences or the recipient's taste. If you're unsure, our customer service team can provide personalized recommendations based on your preferences or the occasion you have in mind. We're here to guide you in discovering the ideal scent that will transform any space into a comforting oasis.

  14. Do you have any tips for enhancing the longevity of the scent in the candles? Absolutely! We want you to savor every moment of your candle's fragrance. To ensure the lasting aroma of your MatchBox candle, it's essential to allow the wax to create a full melt pool during each burn. This means letting the candle burn until the melted wax reaches the edges of the container. This practice prevents 'tunneling,' ensuring an even burn and maximum scent throw. Our commitment to quality means our candles are meticulously crafted to maintain their delightful fragrance from the first light to the very last burn. With MatchBox candles, you can trust that each moment will be as aromatic and enjoyable as the first, ensuring a worthwhile and fragrant experience throughout the candle's lifespan.

  15. Are your candles suitable for people with sensitivities or allergies? Yes! Our candles are crafted with 100% soy wax and exclude common irritants like paraffin or phthalates. Our candles are designed to be fully suitable for individuals with sensitivities or allergies, provided that they do not have an allergy to soy. We prioritize creating a clean and enjoyable candle experience for everyone, ensuring that our products offer a soothing ambiance without compromising on safety or quality.

  16. Do you offer wholesale options for retailers or businesses? Certainly! We provide wholesale opportunities for retailers and businesses interested in carrying MatchBox candles. You can reach out to us directly to discuss wholesale options, quantities, and pricing tailored to your needs. Additionally, we're available on the Faire platform, offering a convenient way to explore our wholesale catalog, place orders, and access exclusive benefits for retailers. Whether through direct contact or via the Faire platform, we're here to support your business with our premium candle collection.

  17. What is your process for creating new candle scents? Crafting new candle scents at MatchBox is a journey through memories and imagination. Our process often begins with a cherished memory or a moment that evokes nostalgia—a walk in the woods, a cozy evening by the fireplace, or a sunlit garden. From there, we delve into the art of scent creation, carefully selecting fragrance notes that capture the essence of that memory, aiming to transport you to that moment with every whiff. It's a never-ending process of blending scents, balancing fragrances, and infusing each candle with the soul of that cherished memory, ultimately creating an aromatic experience that resonates with the heart and soul of our customers.

  18. How can I contact your customer service team? Getting in touch with our customer service team is easy! You can reach us through various channels for any assistance that you may need. Feel free to email us at matchboxcandleco@gmail.com for prompt responses to your questions. Additionally, we're available via phone at each of our storefront locations to provide real-time support, during business hours. For convenience, we also offer a chat feature on our website, where you can leave your message, and we'll get back to you as soon as possible. We're here and ready to assist you with any inquiries or concerns—your satisfaction is our priority.